Support
Need help with HivePay? Contact Hive Industries at bobramirezsmile@gmail.com.
Your Payroll Admin can also help with account access and payroll corrections.
Can’t sign in?
Ask Payroll Admin for a new temporary password using the email assigned to your account. Sign in with that password, then create a new one. Never send your password to support.
Missing or incorrect payroll?
Include the manager or representative name, pay period, and a brief description of the issue. Regional users can use Refresh payroll to check for corrected reports and report discrepancies from the manager section.
PDF downloads
Open the manager’s payroll details and expand PDF statements. If a download fails, refresh the page and try again. On a phone, check your browser’s downloads or Files app.
Advance balances
Use Advances to record money already given. Open a person’s history to record a collection. These records do not change payroll amounts.
Reporting a technical problem
Tell Payroll Admin which page you used, what happened, and whether you were on a phone or computer. Include the error message if one appeared, but do not include passwords or full payroll records.